FAQ
ORDERS
1. How do I place an order?
Browse our collection, select your preferred size and quantity, then click “Add to Cart”. When you’re ready, go to the cart and click “Checkout” to enter your shipping and payment details.
2. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placing them. Please contact our support team immediately at [Your Support Email] with your order number.
3. What payment methods do you accept?
We accept secure payments via credit/debit cards, UPI, net banking, and popular digital wallets.
4. Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive an email confirmation with your order details.
SHIPPING & RETURN
Q1: What shipping options do you offer?
We offer standard and expedited shipping within [your country]. Shipping costs and delivery times vary based on your location and selected option at checkout.
Q2: Do you ship internationally?
Currently, we only ship within [your country]. International shipping options may be added in the future.
Q3: How can I track my order?
Once your order ships, you will receive a tracking number via email or SMS. You can also track your order through your account on our website.
Q4: What happens if my package is lost or delayed?
Please contact our support team at [Your Support Email]. We will work with the carrier to resolve the issue and keep you updated.
Q5: How long does it take to process a return?
Once we receive and inspect your returned item, refunds or exchanges are processed within 7 days.
PAYMENT
1. What payment methods do you accept?
We accept a variety of secure payment options, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
UPI
Net Banking
Mobile Wallets (e.g., Google Pay, PhonePe, Paytm)
Cash on Delivery (COD) – available in select regions
2. Can I pay with Cash on Delivery (COD)?
Yes, we offer Cash on Delivery in certain regions. This option will appear at checkout if available for your location. Please note that a small COD handling fee may apply.
3. Will I receive an invoice or payment receipt?
Yes, you’ll receive a digital invoice via email after a successful payment. You can also download invoices from your account dashboard.